Terms of service

Users who use the services offered by Alessandro Cappi declare that they know and accept these general terms and conditions.

Owner of Alessandro Cappi and related Services

Alessandro Cappi
Via 2 June 20, 41037 Mirandola (MO), Italy
VAT number:IT 02470410362
Chamber of Commerce of Modena
info @ alessandrocappi.com

tel:0535 21787 - 338 1353413

Information on Alessandro Cappi

Alessandrocappi.com is the official website of Alessandro Cappi, who is a company producing artisanal footwear entirely handmade in ItalyThrough the site, the User can search for information about the brand and purchase products online and customize their product according to their needs and preferences in the wide range of choices that we make available.

Content provided by the User

Users are responsible for their own and third-party content that they share on Alessandro Cappi, by uploading them, inserting content or in any other way.Users indemnify the Owner from any liability in relation to the illegal dissemination of third party content or the use of Alessandro Cappi, in a manner contrary to the law.

The Owner does not carry out any kind of moderation of the contents published by the User or by third parties, but undertakes to intervene in the face of reports from Users or orders given by public authorities in relation to content deemed offensive or illegal.

Rights on content provided by Users

The only rights granted to the Owner in relation to the content provided by Users are those necessary for the operation and maintenance of Alessandro Cappi.

Content Provided by Third Parties

The Owner does not make any preventive moderation on the contents or links provided by third parties shown on Alessandro CappiThe Owner is not responsible for such contents and their accessibility.


In order to use the Service or part of it, Users must register by providing, truthfully and completely, all the data requested in the relevant registration form and fully accept the privacy policy and these general conditionsThe User has the duty to guard and keep his access credentials confidential.

Deletion and termination of User accounts

Registered Users can deactivate their accounts, request their deletion or stop using the Service at any time, through the Alessandro Cappi interface or by contacting the Owner directly with the addresses and contacts indicated on the site.

The Owner, in case of violation of these Terms, reserves the right to suspend or close the User's account at any time and without notice.


Purchase procedure

Each order sent constitutes an offer to purchase the productsOrders are subject to availability and the discretionary acceptance of the Owner.
The User must select the products and check out, after having carefully checked and possibly modified the information contained in the order summary.The order is placed by confirming it and is subject to payment of the price, taxes and shipping and payment costs indicated in the order summary form.

The Order Processing Receipt does not constitute acceptance of the orderThe conclusion of the contract takes place at the time the Order Confirmation is sent by the Owner to the email address provided by the UserThe Owner reserves the right not to confirm an order by communicating to the User within 20 days of purchase, at the email address associated with his purchase, the possible unavailability of one or more of the products purchased.In this case, the Owner will refund the price and shipping costs incurred by the User.

Availability of products

The prices, descriptions or availability of the products displayed are subject to change without noticeThe photos inserted are indicative but faithfully report the type of product that is indicated on our site.

Execution of the Order

The Order is executed within the terms specified in the summary page and in the Order Confirmation email, subject to the availability of the ordered product.
The Owner cannot be held responsible for damages suffered by the User due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time of sending the Order Confirmation.


Deliveries are made during normal working hours to the address indicated by the User and in the manner specified in the order summary.
Upon delivery, the User must verify the content by specifying any anomalies in the delivery form.
In case of failure to collect within the deadline set by the carrier, the products will be returned to the Owner, who will refund the price of the products but not the shipping cost.
The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the User, for any damage that may have occurred to the Products after delivery to the carrier, where the latter has been chosen and appointed by the User or for delays in delivery attributable to the latter.

Right of withdrawal

In case of purchase of products or services on Alessandro Cappi, the User has the right to withdraw from the contract without indicating the reasons, within 14 daysThe withdrawal period expires after 14 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goodsTo exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw by means of an explicit declaration sent to the contacts indicated.

Effects of withdrawal

If the User withdraws from this contract, he will be reimbursed for all payments he has made to the Owner, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than the least expensive type of delivery. standard offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw from this contractThese refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the User will not have to incur any costs as a consequence of this refundThe reimbursement may be suspended until receipt of the goods or until the User demonstrates that he has returned the goods, whichever is earlier.
The User is requested to return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract.The deadline is met if the User sends back the goods before the expiry of the 14-day periodThe costs of returning the goods will be borne by the UserThe User is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.

Limitations on the right of withdrawal on products

Damaged or used products, even if only partially, are not replaced or reimbursedThe User must insert a copy of the delivery document received inside the packaging box.
The right of withdrawal does not apply:to goods made to measure or clearly personalized or which, by their nature, are liable to deteriorate rapidly, are sealed and do not lend themselves to being returned for hygienic reasons or are connected to the protection of health and have been opened after delivery.


The consumer user has the right to a guarantee on the conformity of the products and services purchasedThe warranty has a duration of 24 months starting from the delivery of the goods and the lack of conformity must be communicated to the Owner within 2 months of discovery.
To exercise the right of guarantee, the User must send an e-mail to the Owner indicating the order number and an accurate description of the defect (it is advisable to also attach photographic material).
All elements are essential and will be verified by the Owner before responding to the User.
If the lack of conformity of the product is ascertained, the User has the right to obtain, after returning the defective product to the Owner, its repair or replacement.The User also has the right to request from the Owner a reasonable price reduction or the termination of the contract if the repair and replacement are impossible or excessively expensive, the Owner has not repaired or replaced the goods within a reasonable time or the replacement or repair previously carried out has caused significant inconvenience to the User.
To exercise the right of guarantee and for further information in this regard, the User is required to contact the Data Controller.

The Service is provided"as is"

The Service is provided by the Owner"as is", without any express or implied guarantee as to its accuracy or availability.

Interruption of the Service

The Owner reserves the right to add, remove features or features or suspend or completely interrupt the provision of the Service, both temporarily and definitively.In the event of a definitive interruption, the Data Controller will act as possible to allow Users to collect their information hosted by the Data Controller.

Resale of the Service

Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of Alessandro Cappi and its Services without the express permission of the Owner, guaranteed directly or through a specific resale program.


The User undertakes to indemnify the Owner (as well as any companies controlled or affiliated by the same, its representatives, administrators, agents, licensees, partners and employees), from any obligation or liability, including any legal fees incurred to defend in court, which should arise in the face of damages caused to other Users or third parties, in relation to the content uploaded online, to the violation of the terms of the law or the terms of these conditions of service.

Use not permitted

The Service must be used as established in the Terms.
Users cannot:

  • reverse engineer, decompile, disassemble, modify or create derivative works based on Alessandro Cappi or any portion of it;
  • circumvent the computer systems used by Alessandro Cappi or its licensors to protect the content accessible through it;
  • copy, store, modify, change, prepare derivative works or alter in any way any of the content provided by Alessandro Cappi;
  • use any robot, spider, search application and/or site retrieval, or any other device, process or automatic means to access, retrieve, scrape or index any portion of Alessandro Cappi or its contents;
  • rent, license or sublicense Alessandro Cappi;
  • defame, offend, harass, engage in threatening practices, threaten or otherwise violate the rights (such as the right to privacy and publicity) of others;
  • disseminate or post illegal, obscene, illegitimate, defamatory or inappropriate content;
  • use Alessandro Cappi in any other improper way that violates these Terms.

Privacy policy

For information on the use of personal data, Users must refer to Alessandro Cappi's privacy policy.

Intellectual Property Rights

All trademarks of the Application, figurative or nominative, and all other signs, commercial names, service marks, word marks, commercial names, illustrations, images, logos that appear concerning Alessandro Cappi are and remain the exclusive property of the Owner or of the its licensors and are protected by applicable trademark laws and related international treaties.

Age requirements

Users declare to be of age according to the legislation applicable to themMinors can use Alessandro Cappi only with the assistance of a parent or guardianUnder no circumstances may children under 13 use Alessandro Cappi.

Limitation of Liability

The Owner, within the limits of the applicable law, is liable for damages of a contractual and extra-contractual nature to Users or third parties only when these constitute an immediate and direct consequence, for willful misconduct or gross negligence, of Alessandro Cappi's activity.

The User expressly exempts and relieves the Owner from any liability, within the limits permitted by applicable legislation, in relation to any damages or claims of any kind and nature of his own and/or third parties including direct, indirect, punitive, incidental, special damages. , damages deriving from lost profits, lost revenues, loss of data or replacement costs deriving from or otherwise connected with this agreement.

Changes to these Terms

The Owner reserves the right to make changes to the Terms at any time, giving notice to the User through its publication within Alessandro Cappi.

The User who continues to use Alessandro Cappi after the publication of the changes accepts the new Terms without reserve.

Transfer of the contract

The Owner reserves the right to transfer, assign, dispose by novation or subcontract all or some of the rights or obligations deriving from the Terms, provided that the User's rights provided herein are not affected.

The User may not assign or transfer in any way their rights or obligations under the Terms without the written authorization of the Owner.


All communications relating to Alessandro Cappi must be sent using the contact information indicated in the Contract.

Ineffectiveness and partial nullity

Should any clause of the Terms prove to be null, invalid or ineffective, the aforementioned clause will be eliminated while the remaining clauses will not be affected by this and will remain fully effective.

Applicable law and competent court

These Terms and all disputes regarding the execution, interpretation and validity of this contract are subject to the law, the jurisdiction of the State and the exclusive jurisdiction of the court of the place where the Owner is based.The exclusive forum of the consumer is an exception, if the law provides for it.

Online dispute resolution for consumers

The consumer resident in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool.This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to and/or deriving from contracts for the sale of goods and services entered into online.Consequently, if you are a European consumer, you can use this platform for the resolution of any dispute arising from the online contract entered into with the Owner.The platform is available at the following link .
The Data Controller is available to answer any question sent by email to the email address published in this document.